Changing via SharpSpring.com on Emails

Modified on: 2014-11-14 15:10:04 -0600


SharpSpring enables you to remove the "via sharpspring.com" message from emails by providing you with it's own SPF record. SPF records identify the mail servers that are allowed to send an email from your domain. 

The following FAQ should help you decide whether you need to use an SPF Record

Via Sharpspring.com's Effect on Email Delivery

The "via sharpspring.com" message will not directly influence the deliverability of emails. The via sharpspring.com tag simply means that our sending infrastructure is set up to authenticate as SharpSpring. The only concern here should be whether you're comfortable with end users seeing the "via SharpSpring" tag, rather than you or your client's domain. 

Benefits of Using our own SPF Record

The only real benefit of setting up your own SPF record for your business is to eliminate the “via SharpSpring” message that is sometimes displayed by services like Gmail’s web-based email client (it is not displayed in other mail clients using Gmail).

Removing the via SharpSpring.com tag 

For larger accounts, SharpSpring can white-label this entry which will remove the via from their domain. You will have to create the necessary DNS entries for this process. There is a $300 charge to verify the entries and setup the bindings on SharpSpring's end.

If this is something you're interested in, please email partnersupport@sharpspring.com and we will be happy to pass along the information regarding the DNS entries you need to create.


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